Hannah Modget Pilates — Terms & Conditions

Pilates Sessions — Private & Group Classes

Last updated:18/09/26

These Terms & Conditions (“Terms”) apply to all Pilates sessions booked with Hannah Modget Pilates (“the Studio”, “we”, “us”), including private 1:1 sessions and group classes. By booking a place or block of sessions, you (“the Client”, “you”) agree to be bound by these Terms. Please read them carefully before booking.

1. Bookings and Blocks

  • Sessions are booked and paid for in advance in blocks of [5–8] weeks (“a Block”), as confirmed at the time of booking.
  • A Block secures your regular place(s) for the full term and is not transferable to another person without our prior agreement.
  • Your place in the next Block is only guaranteed once payment has been received in full; we operate a waiting list for popular class times.
  • We reserve the right to decline a booking, for example where a class is full or where a private session is unsuitable for your current health needs.

2. Payment

  • Full payment for a Block is due at the time of booking, before the first session of that Block, unless otherwise agreed with us in writing.
  • We accept payment by card using the online booking system. Prices are as displayed on our current price list and are subject to change for future Blocks (existing paid Blocks are unaffected).
  • If payment is not received by the due date, we reserve the right to release your place to another client.

3. Cancellations, Refunds and Missed Sessions

Because places are limited and Blocks are booked in advance, the following policy applies:

  • Bookings for group classes and studio sessions are non-refundable. No refunds will be issued for cancellations, no-shows, or partial attendance.
  • Group mat classes: Clients have access to the online swapboard to make up any missed group classes, as long as you offer the class you are going to miss, at least 12 hours before the start time. You will then receive a token code to use against a different class subject to availability.  There is no guarantee that you will be able to make up for your missed class.  Token codes become invalid if you are no longer a current client. 
  • Studio sessions: Clients are permitted to reschedule a session a maximum of once every 6weeks, provided that cancellation is made at least 72 working hours before the scheduled session start time and there is availability. For the purposes of this policy, “working hours” refers to Monday–Friday only and excludes weekends and public holidays.
  • For example: to reschedule a Tuesday morning session, notice must be given by the preceding Thursday. Cancellations made on Friday, Monday, or the day of the session itself will not meet the 72-hour requirement. 
  • Studio Sessions cancelled with less than 72 working hours’ notice will be forfeited and cannot be rescheduled or refunded.
  • Only one rescheduled studio session is permitted every 6 weeks, provided there is availability to reschedule, otherwise the session will be forfeited . Any further cancellations, regardless of notice given, will result in the session being lost.
  • Mid-Block cancellation by the Client: fees already paid for a Block are non-refundable once the Block has started, except where clause 3(d) (illness/injury) or clause 8 (studio cancellation) applies.
  • Illness or injury: where you are unable to attend for a sustained period due to illness or injury, please contact us — we will look at options for pausing or transferring your remaining sessions to a later Block on a discretionary, case-by-case basis. Supporting medical evidence may be requested.
  • Late arrival: out of respect for other clients, group classes cannot be extended for late arrival, and private sessions may be shortened to end at the scheduled time.

4. Health, Safety and Participation

  • Pilates involves physical activity and carries an inherent risk of injury. You confirm that you are medically fit to take part in exercise and will inform us, before your first session, of any injuries, medical conditions, pregnancy, surgery, or other factors that may affect your participation.
  • You should consult a doctor before starting Pilates if you have any concerns about your health or fitness to exercise, and should continue to update us if your circumstances change during a Block.
  • We will use reasonable care to tailor exercises appropriately, but it remains your responsibility to work within your own limits, to stop and inform the instructor if you feel pain, dizziness or discomfort, and to follow instructor guidance during sessions.
  • The Studio, its instructors and staff accept no liability for injury, loss or damage arising from participation in sessions, except where this results from our negligence or a breach of your legal rights, and nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for any liability that cannot lawfully be excluded.

5. Studio Etiquette and Conduct

  • Please arrive in comfortable exercise clothing, with socks or bare feet as advised, and switch phones to silent during sessions.
  • Please bring your own water bottle and a small towel where relevant.
  • We ask all clients to treat instructors and other clients with respect and courtesy. We reserve the right to refuse future bookings to anyone behaving in an abusive, disruptive, or unsafe manner.
  • Personal belongings are brought onto the premises at your own risk; the Studio does not accept liability for loss or damage to personal property.

6. Photography and Media

We may occasionally take photographs or video of group classes for promotional use (for example, on our website or social media). We will always ask for your separate, specific consent before using any image in which you are identifiable, and you are free to decline or withdraw consent at any time.

7. Data Protection

We collect and hold personal information (such as contact and health details) solely to manage your bookings and to provide safe, appropriate sessions. Your information is handled in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018) and is not shared with third parties except where necessary to run the Studio or as required by law. See our separate Privacy Policy for full details.

8. Changes and Cancellations by the Studio

  • Occasionally we may need to cancel or reschedule a session (for example, due to instructor illness or unforeseen circumstances). Where we cancel a session, we will offer a make-up session, credit, or pro-rata refund for that session..
  • We will give as much notice as reasonably possible of any changes to class times, instructors, or venue.

9. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in our policies or the law. The current version will always be available on request or at [website/studio]. Continued booking of sessions after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact us at hannahmodget@hotmail.com